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Can I apply for a student loan as an apprentice?
You're not eligible for a student loan as an apprentice but not to worry as your employer will pay your tuition fees.
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Can I get a loan or other postgraduate funding as an international student?
International students can't get a postgraduate loan but do look at our various scholarships and bursaries.
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Can I get a receipt for my tuition fee payment?
You can find your tuition fee balance by logging into your Student Portal.
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Can I get a refund if I don't take my industrial practice placement?
Sorry this isn't possible, as the money you've already paid goes towards the advice your placement partners have already given you.
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Can I get a social work bursary as an overseas student?
Sorry, social work bursaries aren't available for international students.
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Can I get an extension if I can't pay my tuition fees on time?
No, under normal circumstances extensions are not offered to students.
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Can I pay by instalments, using my maintenance loan, if not getting a tuition fee loan this year?
The Student Finance Team can advise you about this.
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Can I pay monthly instalments for my tuition fees?
No - the university doesn't currently offer monthly instalments.
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Can I pay my fees through bank transfer?
No, the University does not give direct bank details.
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Can I pay my tuition fees in instalments?
Yes, If you are an undergraduate student, you can pay in two instalments.
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Can I see when, and by how much, my tuition fee charges increase?
Our Tuition Fee Policy will explain at which times of year your tuition fee liability increases.
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Can I still get a student loan if I repeat a year?
It may be possible to get a student loan for your repeated year. Student Finance England (SFE) can confirm this.
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Can I still go to class while waiting to pay the first 50% of my fees and complete registration?
Yes, you can come to class but won't be fully registered until the fee is paid.
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Can my Greenwich Bursary be paid to my bank not as an Aspire Card credit?
Afraid not, as this is a credit and not a cash bursary.
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Can my sponsor pay by credit/card or cheque?
Unfortunately we are not able to accept cheque or credit/debit card payments from sponsors.
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Can my sponsor pay by instalments?
Unfortunately we only offer instalment plans to self-paying students.
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Can you help with my remaining fees if major issues in my home country are affecting me?
As international students you're expected to come here with the right amount of funding to cover all your tuition fees and maintenance costs.
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Can you please confirm if you have received my last payment?
You can confirm that your payment has been received by looking at Program Fee Transactions in the Portal
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Can you please confirm my attendance so I can get my NHS Learning Support Fund (LSF)?
Speak to your faculty programme admin team about your LSF.
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Can you please confirm my uni registration to Student Finance England (SFE) so they pay my student loan?
Letting SFE know will happen automatically unless your online registration is incomplete or your name doesn't match across our systems.
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Can you please confirm what my outstanding amount is to pay?
You can view outstanding payment amounts by looking at Program Fee Transactions in the Portal
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Can you send me an invoice for my tuition fees?
We can only send an invoice if you have a sponsor/employer and they make the request on headed paper.
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Do I get a bursary as a social work student?
You can apply for a social work bursary in Year 2 of your undergrad studies or as you begin your MA.
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Do I have to pay to repeat any failed modules as an apprentice?
Paying for any resits is down to your employer and not you.
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Do I have to pay to repeat my failed modules?
Yes, you will need to pay a fee to repeat failed modules.
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Do I need to pay back any Tuition Fee or Maintenance Loans received?
Yes. You will need to pay back Tuition Fee Loans, Maintenance Loans and Postgraduate Loans.
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Does the uni have a bank account I can pay money into?
No, but wherever your bank is, you can easily make a payment to us via the Convera tool.
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Does the university offer any bursaries or scholarships?
We offer a range of Bursaries and Scholarships.
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Does the university provide any help with living costs?
Students from the UK/EU are expected to apply for all mandatory funding that they may be eligible for before the start of the academic year.
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How can I apply for student finance via SFE?
If you live in England, you will need to apply through the gov.uk website
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How can I get advice on managing my money?
Budgeting tools and money management advice can be found on our website.
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How can I get it corrected as I'm a home student who's been assessed as coming from overseas?
You can ask for it to be looked at but it will have been decided based on the information you gave when you applied.
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How can I open a bank account?
You need to carefully choose a bank and make an appointment with your closest branch.
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How can I pay by instalments now I've paid my deposit?
Additional payments can be easily made online.
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How can I pay my tuition fees?
Tuition fees are usually paid during online registration, or through Convera Global Pay.
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How can I request a payment plan for my tuition fees?
Read the information about paying by instalments and contact the Student Finance Team with payment queries.
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How can I restart my Student Finance England (SFE) funding now I have been reinstated?
Ask us to notify the SFE that you are studying again.
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How do I apply for a refund of my tuition fee deposit?
International students can enquire about tuition fee refunds via the International Office
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How do I apply for a refund of my tuition fees?
Contact the Fees and Funding team if you wish to apply for a tuition fees refund.
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How do I apply for Bursaries?
Look at the website for a list of available bursaries and contact the Funds, Awards and Bursaries team with queries.
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How do I apply for my refund now I have withdrawn from studying?
First, you'll need to read our policy to see if you are due a refund and then speak to student finance.
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How do I apply for reduced tuition fees?
Read our PGR Tuition Fees Charging and Refund Policy document.
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How do I apply for the Hardship Fund?
If you are eligible you can apply online.
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How do I get a fee refund?
Contact student finance if you are looking for a refund for a single course or your complete programme.
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How do I get a refund?
Contact the Student Finance Team for a refund request form, or the International Office if you are an International student.
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How do I see my tuition fee balance?
Your tuition fee balance can be viewed in the Student Records section of the Portal.
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How long does it take to process a refund of my tuition fees?
Refunds can take 10 weeks to process following submission of the request.
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How long it will take for you to see my payment made via WU /Convera?
Payments on Convera/WU are normally visible within 3-5 working days.
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How much does it cost to resit a module?
Normally, you don't pay for your first resit but there will be fees to pay if you need to repeat an entire module.
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How much time does my sponsor have to pay an invoice?
Invoices must be paid within 30 days.
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How much will it cost me to study pharmacy?
Fees for the Medway School of Pharmacy are given online.
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How much will my course fees be?
Our finance pages have up-to-date fee information.
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How much will my fees be if I retake modules?
Your module fees are worked out as a proportion of the cost of full-time study.
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I am withdrawing from or interrupting my studies. Do I need to notify Student Finance England (SFE)?
Both you and the university need to notify SFE of your interruption / withdrawal.
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I haven't received the Greenwich Bursary but believe I am eligible, what should I do?
You should first check that you meet the full eligibility criteria.
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I need a letter for my bank to release the payment for my fees, can you provide one?
The university can provide you with a tuition fees statement for your bank.
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I need a statement of all my fee payments, how do I get one?
You can get a statement of payments from the Student Centre.
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I need emergency financial assistance, who can I speak to?
Contact the Fees and Funding team for guidance.
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I need to get my transcript but I have been told that I can't, as I have tuition fees outstanding.
All outstanding tuition fees need to be cleared before the university can issue transcripts and certificates.
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I no longer work for my sponsor employer
If you no longer work for your sponsor employer you should advise the university as soon as possible.
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I really need to speak to someone about my Student Finances in person; how do I do this?
Visit your nearest Student Centre during opening hours to book an appointment.
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I want to apply for the Greenwich Hardship Fund, what documents / supporting evidence do I need to provide?
You will need to provide the supporting documents listed on the back of the application form.
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I want to transfer from Full-Time study to Part-Time study - will this affect my Student Finance England funding?
Changing your mode of study might affect your funding - contact Student Finance for advice.
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I was awarded an international scholarship but it doesn't show when I do my online registration.
Scholarships should show on the online registration payment page.
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I was originally going to another university, can you tell Student Finance England I have moved?
Send your SFE approval letter and Student Support Number (SSN) starting with SFDU or EURS to the university's Student Finance Team
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If I apply to study at Greenwich am I eligible for an International Scholarship Award?
You'll need to check if you satisfy the award's criteria.
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If I have paid my fees and subsequently withdraw from my studies, how much do I get refunded?
To work out how much tuition fees liability you will have and how much your refund will be.
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If I make a payment with Convera how can I tell if the payment has been received ?
It can take up to 5 working days for a payment to show on your student account.
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If I pay my tuition fee in full can I get a 2.5% discount?
Yes, depending on your start date you can get a 2.5% discount for paying on time.
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I'm being part sponsored by my employer- what do I need to do?
If you are being part sponsored by your employer, you will be liable for the remaining balance and will need to pay a minimum of 50% of the amount to register.
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I'm interested in teacher training. What type of funding is available?
Please visit our webpage on teacher training bursaries for more information on available funding.
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Major amendments are required to my thesis. Will I need to pay?
You will be required to pay full tuition fees for one year from the date of decision for major amendments to your thesis.
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My account has been locked out - why has this happened?
There could be a variety of reasons your account has been put on hold.
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My card payment on the portal was declined, what should I do?
The only debit / credit cards that the university does not accept are Amex or Diners Club.
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My circumstances have changed - can I be reassessed for the Greenwich Hardship Fund?
You must submit additional documentary evidence to support this change.
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My employer needs an invoice to pay my fees, how can I get one?
Please visit our employer sponsor information page for more details.
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My employers are sponsoring me, but I have received an email saying I need to pay tuition fees. What should I do?
If your employer is sponsoring you and they fail to pay the invoice, you will become liable for payment of your tuition fees.
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My funding from Student Finance England (SFE) hasn't come through, what can I do? (Pre-Assessment)
In the first instance we would suggest that you check the progress of your application with SFE
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My funding is through a CPD contract/my Hospital/my Trust, but I am being asked to pay fees. What should I do?
If you are being funded via a CPD contract, your hospital or Trust, your faculty will need to notify the Student Fees and Funding Team.
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My funding is through Enhanced Learning Credits (ELCAS). Who should I tell?
Please forward your funding letter to the PAT team.
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My invoice is being returned as it does not include a Purchase Order number. What should I do?
Please ensure the PO number is included in the letter of sponsorship.
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My programme is not authorised on the Enhanced Learning Credits database (ELCAS)
Please forward your funding letter to the PAT team.
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My sponsor has not paid, what should I do?
If your sponsor fails to pay the invoice for your fees, we will advise you that they have 14 days in which to pay.
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My sponsor would like the prompt payment discount- how do I get this?
We only offer a prompt payment discount to self-paying students.
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My student loan payment has been delayed, can I get any help from the university?
We may be able to offer you a Short Term Loan.
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I can't afford my fees, what should I do?
Please consider interrupting your study with the aim of returning at a later time.
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When will I get my student finance (SFE)?
The university issues an electronic confirmation of registration once a student has fully completed their registration.
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What can I do if I haven't had my refund?
Please wait up to 10 weeks for a refund to be processed and paid. After that, you're welcome to email us for more details.
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What happens if I can't afford to make the 15% tuition fee payment to register?
We must receive your as part of your uni registration so it will need to be paid.
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What happens if I don't pay my tuition fees?
If you miss a payment deadline, the university will start the debt management procedure and will contact you to arrange payment.
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What help is there from the GSU if I'm struggling financially?
You may be eligible for a hardship payment from us so check out the criteria online.
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What is a COC?
A COC is a term used by Student Finance England (SFE) meaning a notification of a "Change Of Circumstances" is required from the university.
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What is DSA (Disabled Students' Allowance) and how do I apply?
Disabled Students’ Allowance (DSA) is additional Government support to cover the study-related costs you may have due to your disability, specific learning difficulty, long term medical condition or mental health condition.
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What should I do if I now think I'm eligible to pay home fees?
You should apply to have your fee status changed if you are a current student.
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What type of discount can be applied to my fees?
You may receive a discount on tuition fees if you pay in full at registration.
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When are my tuition fees due?
Details of when to pay your tuition fees can be found on our fees and funding webpages.
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When can I apply for the reduced tuition fees?
The scheme is open to eligible students entering their fourth year of full-time study or their sixth/seventh year of part-time study.
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When will I receive my Greenwich Bursary?
You will receive £350 onto an Aspire card in December and £350 in the first week of March.
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When will I receive the second instalment of the Greenwich Hardship Fund?
Assessments for a second payment from the Greenwich Hardship fund are usually carried out from the end of March.
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When will my sponsor receive your invoice?
Invoices are normally issued in the month after registration closes.
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Where can I find my SSN (Student Support Number)?
You can find this at the top of your University or College Payment Advice document.
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Where do I need to go to apply for a maintenance loan to support myself?
You need to visit the Student Finance Government website.
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Which bursaries are available at the university?
The university offers a range of bursaries and scholarships.
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Who can help me as I can't pay my tuition fees and am not able to register?
First of all speak to your course director or programme leader as you may have to interrupt your studies.
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Who can help me with my money problems?
Find advice and guidance online.
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Who contacts Student Finance England (SFE) when I interrupt my studies or withdraw from uni?
You and the uni are both expected to contact SFE.
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Who should I tell if I am leaving my social work course but receive a bursary?
Tell your programme leader so they can complete the necessary paperwork for you.
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Why am I being asked to pay full fees as a research student with a VC Scholarship?
Whether you are a new or current student we can look into this for you.
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Why am I being asked to pay tuition fees when I have submitted my draft thesis?
We need to wait for your draft thesis to be submitted before we can ask for your tuition fees to be paused.
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Why am I being charged for retaking some modules?
If you've been failed by the Board of Examiners and need to repeat some modules you'll have to pay.
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Why do I have restrictions on my account (Fees & Finance)?
If you don't pay fees at the required time, this may result in restrictions being placed on your account.
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Why do I still have an ME/PC hold on my account and not received my bursary?
Available bursaries can only be paid out when all background checks are complete.
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Why has the money for my maintenance loan not come through from Student Finance England (SFE) yet?
If your registration is complete this should happen automatically.
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Why hasn’t my Learning Support Fund (LSF) attendance been confirmed?
Often the same problems causes students to not have their LSF attendance confirmed. Contact the NHS to check this for you.
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Why have I been emailed saying I owe tuition fees when I have withdrawn from my course?
You may owe the uni money depending when you withdrew from your programme.
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Why have my paid tuition fees not been deducted from the outstanding balance?
It can take a few days for paid payments to show but you can track them online if they're not there after 10 days.
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Why haven't I heard back about my International Scholarship application?
You should speak to our International Office about your application.
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Will I get a refund if I don't do my placement year?
No, a refund will not be given if you start your programme and decide whilst studying that you no longer want to do the placement.
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Will I get a refund if I don't have a placement and therefore not enough credits to be awarded my MBA?
You won't be eligible for a refund as you will exit the university with an MA.